Octopus Deploy, Software Build Upgrades, Automated Deployment Pipelines, ITIL Principles, Incident Management, Backups, Security Monitoring.
Process Analysis, Project Management, Systems Analysis and Design, CRM Management, LMS Management, Change Management.
MySQL, SQL, Sybase, Data Analysis, Data Reporting, Database Management.
ITSM Tools, Jira, Server Management, Networking, Software Troubleshooting, Hardware Troubleshooting, UAT & SIT, Environment Configuration & Setup, Defect Management.
AWS, Microsoft 365 Admin, SharePoint, Teams.
Communication, Leadership, Teamwork, Problem Solving, Critical Thinking, Client Consulting, Detail Orientation, Analytical, Presentation.
Adelaide, South Australia, Australia
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Full Time
Summary
Reduced incident resolution times by 30% through improved fault investigation workflows and advanced SQL scripting, while delivering zero-downtime upgrades across core Internet and Mobile Banking systems. Consistently achieved 95%+ SLA compliance on critical incidents, driving stronger client satisfaction. Automated key monitoring processes to save over 10 hours weekly and improved defect lifecycle tracking, cutting recurring issues by 20% and strengthening system reliability.
Highlights
Managed implementation, upgrade, and maintenance of critical core banking and digital systems, including Internet Banking and Mobile Banking, across SIT, UAT, and Production environments, ensuring seamless operation.
Delivered advanced technical support to diverse stakeholders, effectively resolving complex 'how-to' and 'why' queries to optimize system utilization and user efficiency.
Conducted in-depth fault investigations, managed defect lifecycles, and developed complex SQL and Sybase scripts, successfully resolving critical data issues and streamlining operational tasks.
Orchestrated product upgrades, maintenance deployments, and configuration of new functionalities, overseeing successful rollouts and activations to enhance system capabilities.
Managed client engagement and provided continuous support, utilizing Jira for efficient incident and change management, ensuring high service continuity.
Administered critical network devices, servers, and F5 load balancers, ensuring system availability and security through proactive monitoring and regular backup execution.
Achievements:
Adelaide, South Australia, Australia
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Full Time
Summary
Delivered IT and student service support to more than 1,000 staff and students, maintaining 100% compliance in records management and enabling smooth academic operations. Optimised Microsoft 365, SharePoint, and LMS environments to improve collaboration and reduce enrolment and scheduling delays by up to 40%. Drove process improvements that streamlined administrative workflows, reduced manual workloads, and enhanced the overall student experience.
Highlights
Provided Level 1 IT support to an average of 1,000+ staff and students, troubleshooting technical issues and administering Microsoft 365, SharePoint, Teams, network devices, servers, and virtual machines.
Planning, installing, developing, troubleshooting, maintaining, and supporting operating systems and related server hardware, software, and databases to ensure optimal system integrity, security, backups, and performance.
Maintained 100% data integrity for student records (enrolments, progress notes, special requests), ensuring accuracy and facilitating timely reporting for administrative and regulatory compliance.
Managed and configured the Learning Management System (LMS) for 1,000+ students, optimizing enrolment setup, timetable allocation, and academic scheduling to ensure seamless course access.
Ensured compliance and safety by rigorously adhering to policies and maintaining accurate, confidential records, contributing to a secure and trustworthy student environment.
Partnered with the Student Journey Manager on key process improvements and special projects, enhancing the overall student experience and operational workflows.
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Bachelor
Information Technology
Grade: GPA: 5.7/7 (~81%)
Courses
Cloud Computing
Cybersecurity Fundamentals
Data Analytics and Visualization
Software Engineering Principles
IT Project Management
Database Design and Management
Systems Analysis and Design
Networking and Operating Systems
Web Development and Deployment
Agile Methodologies
Business Intelligence and Data Warehousing
Human-Centered Design
Professional IT Practice
Workplace Integrated Learning
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Summary
Designed and built an automated deployment solution integrating AWS and Octopus Deploy for streamlined rollouts. Simulated enterprise IT operations and collaborated with stakeholders to test workflow automation.
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Summary
Developed a comprehensive IT solution for a simulated enterprise environment as a core component of the Systems Analysis & Design module.